When will I receive my order?
will send you when placing your order, as well as in case of any changes in the processing or shipping thereof.
How to modify my order?
To modify an order, you must contact us (email@example.com) to confirm that the order has not been sent yet. Only in case that it is still in our facilities, it will be possible to process the modification or cancellation of the order.
Notwithstanding the foregoing, you have the right to withdraw your order within the legal period of 14 days established for it.
What to do if my order arrives in poor condition?
When you receive your package, it is particularly important that you verify that the packaging and the product are in perfect conditions. If you detect any incident, you must notify us within a maximum period of 48 hours after receipt. Twenty One will have to inform the transport company and claim the damages. Without your notification, Twenty One will not be responsible for the possible damage caused.