Returns and exchanges

Exchanges and Returns

Can I return an item?

If you are not 100% satisfied with your purchase, you can return it within 30 days of reception.

IMPORTANT: Products must be returned with their original packaging and labels.
Therefore, we recommend that you don't get rid of anything until you make a final purchase decision.

Returned items must be presented in their original, unused condition and in their original packaging.
Therefore, we reserve the right to refuse returns and refunds for products that are deemed to be damaged or misused, or if their original packaging has been damaged.
If used or damaged products are returned, the user will be responsible for additional shipping costs. We also reserve the right to refuse refunds or refunds for damaged or used products.

How can I return an item?

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I need a size exchange, what can I do?

If the item you purchased doesn't fit you properly, you must return the incorrect size and exchange it for your correct size. If you have any questions about your size, you can consult our Size Guide at any time.

Refund

Once we verify that your order is in perfect condition and has not suffered any damage, the corresponding refund will be processed within 3 business days. The refund will be made using the same payment method used in the initial transaction.

Can I cancel or modify my order once it's been placed?

Currently, it's not possible to cancel or modify your order, as we process your purchase as soon as it's confirmed. However, if you change your mind, you can return the items once you've received them.

Shipping costs for returning an item

The customer will be responsible for any shipping costs associated with returning the product.

If the order is returned to its origin due to negligence by the shipping company, we will cover the costs of the initial return shipment.

If the shipping company has handled the problem correctly, we will not be responsible for reshipping the item, and the purchase price will be refunded, but not the shipping costs.

If the return is due to an error on our part, we will send our shipping service to collect it from the same address where the package was sent.

For more information

If you haven't found the information you were looking for, please send us your questions via the contact form or by writing to us at info@twentyonecycling.cc.