Follow-up
If you purchased one of our products through our website, you can check the status of your order at any time using the tracking code we will provide you by email.
This code will allow you to track your shipment through the shipping company's website.
Shipping costs
Shipping to Spain or the Balearic Islands , the costs are:
Purchases over €150, free shipping.
For orders under €150, shipping costs €4.
Shipping to the Canary Islands , the costs are:
Purchases over €150, free shipping.
For orders under €150, shipping costs €14.
Shipping to EU countries , the costs are:
Purchases over €150, free shipping.
For orders under €150, shipping costs €12.
Shipping to the United Kingdom , the costs are:
Purchases over €150, free shipping.
For orders under €150, shipping costs €14.
Shipping to countries in the rest of the world , the costs are:
For purchases over €300, shipping is free.
For orders under €300, shipping costs €25.
Note:
All orders are processed and shipped from our headquarters in Barcelona. Any taxes and duties that may arise from purchases made from other markets to the European Union are the buyer's responsibility.
The customer will be responsible for any shipping costs associated with returning the product.
If the order is returned to its origin due to negligence by the shipping company, we will cover the costs of the initial return shipment.
If the shipping company has handled the problem correctly, we will not be responsible for reshipping the item, and the purchase price will be refunded, but not the shipping costs.
If the return is due to an error on our part, we will send our shipping service to collect it from the same address where the package was sent.