Finding the right kit also means being able to change your mind.
Whether you need a different size, would rather swap for another product or want to return your order, we'll help you sort it out quickly and easily.
You have 30 days from receiving your online order, or from your in-store purchase, to request an exchange or return.
Where can you make your request?
Online orders or purchases from our Barcelona and Girona stores
You can arrange exchanges and returns in two ways:
- In store: visit either of our stores in Barcelona or Girona.
- By post: email us at info@twentyonecycling.cc and we'll tell you how to proceed.
Purchases from our Dénia store
If you bought from our Dénia store, please contact the store team directly at twentyonedenia@crober.es.
Size exchanges
If the size isn't right, we'll help you find the one you need.
To request an exchange by post:
- Get in touch. Email info@twentyonecycling.cc with your order number, the item you'd like to exchange and the new size.
- We check availability. We'll review your request and confirm that we have the size you need.
- Send the item back. We'll send you a label so you can return the item to us.
- Get your new size. Once we've received the item and checked its condition, we'll send you the new one.
We cover the shipping costs both ways.
Product exchanges
Would you prefer a different item? You can exchange it too.
The process is the same as for a size exchange. Email us at info@twentyonecycling.cc with your order number and the product you'd like to receive instead.
If there's a price difference between the two products:
- If the new product costs less: you'll receive a code for the difference, with no expiry date and no product restrictions, to use on a future online order.
- If it costs more: we'll send you a link to pay the difference before we process the exchange.
- If they cost the same: we'll make the exchange straight away.
Once we've received and checked the original item, we'll ship your new product. If there's a price difference to pay, we'll ship it once we've also received your payment.
We cover the cost of the return and of shipping the new item.
Returns
If you decide to return an item, here's how.
- Contact us. Email info@twentyonecycling.cc with your order number and the products you'd like to return.
- We review your request. We'll check that it meets the conditions and falls within the return period.
- Send us the items. Once your request is confirmed, pack the items and send them to:
Twenty One Cycling
Carrer de Còrsega, 425
08037 Barcelona, Spain - We process your refund. Once we've received the items and checked they're in their original condition, we'll issue your refund, using the original payment method wherever possible.
Shipping costs for voluntary returns are paid by the customer.
For returns from outside the European Union, if the shipment is subject to duties, taxes or customs charges, it must be sent DDP (Delivered Duty Paid), with all related costs paid by the customer.
This procedure is always applied in accordance with your statutory rights of withdrawal and refund.
General conditions
To exchange or return an item, please note the following:
- You have 30 days from receiving your online order, or from the date of your in-store purchase.
- Items must be in perfect condition, with no signs of wear, washing or alteration, and must still have their original tags.
- All requests are subject to review by our team.
- Sale items or products bought during special promotions may have specific conditions, which will be communicated for each campaign. Unless other conditions are stated, our standard policy applies.
These commercial terms do not limit your statutory rights as a consumer.
Received a faulty or incorrect item?
If something hasn't arrived as it should, we'll look into it.
Email us at info@twentyonecycling.cc with your order number, a short description of the issue and, where needed, photos of the product.
Our team will review the case and let you know how to proceed.
If we confirm that it's a defect or a mistake on our part, we'll cover the collection costs and, where applicable, the cost of shipping the correct item or a replacement.
These cases are handled in accordance with your statutory warranty rights, regardless of the 30-day commercial period.
Need help?
We're here to answer any questions about your exchange or return.
Email us at info@twentyonecycling.cc and we'll help you through the process.
What matters is that you find the kit you want to keep racking up the kilometres in.