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Tracking

How do I track my order?

If you have purchased one of our products through our website, you will be able to check the status of your order at any time with the tracking code that we will send you by email. This code will allow you to track your package 24/7 via the postal service's website.

Shipping costs

How much is shipping to my region/country?

For mainland Spain or the Balearic Islands, shipping is free of charge. - For shipping to the Canary Islands, the costs are: For purchases over €100, shipping is free. For purchases less that €100, shipping costs €14. - For shipping to EU countries, the costs are: For purchases over €100, shipping is free. For purchases under €100, shipping costs €14. - For shipping to the UK, the costs are: For purchases over €150, shipping is free. For purchases under €150, shipping costs €14. - For shipments to countries in the rest of the world, the costs are: For purchases over €200, shipping is free. For purchases under €200, shipping costs €25. Please note: All orders are handled and shipped from our headquarters in Barcelona. Taxes and fees that may arise from purchases made from other markets in the European Union will be charged to the purchaser.

Return shipping costs

Customers are responsible for return shipping costs. If the order is returned to us because the courier company was unable to deliver the package due to its negligence, we will pay for the cost of the first reshipment. If the courier was able to successfully deliver the product, we will not pay for the reshipment. The amount paid for the product will be refunded, but not the shipping costs. If the return is due to an error on our part, we will send a courier to pick up the package at the original delivery address.

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