At Twenty One Cycling we know that nobody likes to fall, but we also know that, in cycling, these things happen. For this reason, we offer a crash replacement service to all those cyclists who have damaged the product during their rides.
This service consists of a 50% refund of the value of the damaged product for the purchase of another product of the same family.
Products that are not purchased in the brand's official shops or on its website will not be eligible for this service. Nor can products that have been purchased more than 12 months ago.
To proceed with the crash replacement, the damaged garment must be sent to the Twenty One Cycling office together with a valid proof of purchase. Once received, we will check that everything is correct. If this is the case, you will be sent a discount code for the replacement of the garment.
This code can only be used by the person who purchased the damaged product, as it will be linked to their email and account.
Attention! This code does not apply to promotional products.